Samsung Basic 12b User Manual

SAMSUNG DCS

DIGITAL COMMUNICATIONS SYSTEM

• LCD 24B

• LCD 12B

• STD 24B

• BASIC 12B

• 7B

KEYSET USER GUIDE

System Software Release 1, 2, 3, 4

November 1999

CUSTOMIZINGYOUR KEYSET

AME BGM ........................................................................................33

AME Password ................................................................................ 33

Select Ring Tone .............................................................................. 33

Change Your Passcode .................................................................... 33

Set Answer Mode............................................................................. 34

Automatic Hold ................................................................................. 34

Headset Operation ........................................................................... 34

Hot Keypad ...................................................................................... 35

Key Confirmation Tone...................................................................... 35

Rejoining a Page .............................................................................. 35

Ring Preference ............................................................................... 35

ABOUTTHIS BOOK

Your keyset is the most visible part of the SAMSUNG DCS Digital Communica-

tions System. No matter what model keyset you are using, with or without a

display, telephone calls are handled in the same way. The LCD 12B and LCD

24B keysets have a few additional conveniences that are not available to STD

24B, Basic 12B and 7B keyset users.These are noted throughout this guide.

DISPLAY FEATURES

Interactive Display Keys .................................................................. 36

Directory Information....................................................................... 36

Dial by Directory .............................................................................. 37

Call Progress Displays .................................................................... 37

Display Number Dialed .................................................................... 37

Call Duration Timer........................................................................... 37

Auto Timer ........................................................................................38

Timer Function ................................................................................. 38

Viewing Message Indications...........................................................38

Alarm Reminder Messages........................................................ 38–39

Personal Speed Dial Names ............................................................ 39

Station Names............................................................................ 39–40

Managing Key Assignments............................................................. 40

Caller ID ..................................................................................... 40–44

ANI ............................................................................................. 42–44

LCR with Clear ................................................................................. 44

Please take the time to study this guide and to become familiar with the opera-

tion of your keyset.Keep this guide handy.You may need to look up instructions

for infrequently used features.

Learning to use your keyset correctly will make everyday telephone communi-

cations a breeze.

ADD-ON MODULE

With Keyset ...................................................................................... 45

Without Keyset ................................................................................. 45

64 BUTTON MODULEWITH KEYSET................. 45

PERSONAL SPEED DIAL NUMBERS........... 46–47

outside calls will light green on your keyset and red on other keysets.

You never lose sight of your calls while they are on hold.They stay right where

you put them and are identified with a green flashing light if the key has a tri-

colored LED.

THINGSYOU SHOULD KNOW

USER ORIENTATION

Some simple rules to remember:

SAMSUNG DCS telephones are called “keysets.”They contain buttons or“keys”

that are used to access or activate the many features of your office phone

system. The keys with paper designation strips are programmable keys. This

means they can be programmed for a specific function on your keyset and that

same button can be something different on another keyset. See the system

manager to get your most frequently used features assigned to your program-

mable keys.When changes are made, be sure that your programmable keys are

relabeled properly.

•

Any steady LED indicates the line or feature is in use.

A fast flashing green LED indicates a new call ringing in.

A slow flashing green or red LED indicates a call is on hold.

A slow flashing amber LED indicates a recall to your keyset.

A steady red LED on the HOLD key indicates the keyset is locked.

A steady red LED on the TRSF key indicates the keyset is Forward All.

A steady red LED on the ANS/RLS key indicates the keyset is in Headset

mode.

•

A flashing red LED on the ANS/RLS key indicates the keyset is in DND

mode.

Lines from the telephone company are “C.O. lines.” Calls on these lines are

referred to as “outside calls.”Your system can have individual C.O. line keys or

lines may be assigned to groups.When they are in a group, you access a line by

dialing an access code or pressing a route button. For example, dial 9 or press

the LOCAL key to get a local outside line. If Least Cost Routing is used, press-

ing the LCR key will automatically select a preprogrammed C.O.line according

to what digits are dialed. Each line in the system is numbered, beginning with

701, then 702, 703, etc.

SPEAKERPHONE

Pressing the ANS/RLS key will answer or release a call on the speakerphone.

Switching from the handset to the speakerphone is easy. Press the SPK key

and hang up the handset.

NOTE:The 7B phone is not a speaker phone. If you are using a 7B phone, you

must lift the handset in order to speak to the other party.

Direct Station Selection (DSS) keys are programmed to ring specific stations.

You can press a DSS key instead of dialing the extension number. A DSS key

lights red when that station is busy (Busy Lamp Indication).

VOLUME CONTROLS

SAMSUNG DCS keysets use the UP and DOWN keys to adjust the ringer

volume while the keyset is ringing, the speaker volume while the speakerphone

is in use and the handset volume while you are listening.These three levels will

be stored in memory until changed. If background music is turned on at your

keyset, the volume keys will also control the level of music. The volume of

pages heard through the speaker of a keyset can be adjusted during a page

announcement by using the volume keys.There are 16 levels for each volume

setting.The volume of off-hook ring is controlled by a user-programmable setting.

SAMSUNG DCS provides distinctive ring patterns to your keyset:

•

Outside calls have a single ring tone repeated.

Internal calls have a double ring tone repeated.

Door phone calls and alarm/appointment reminders have a triple ring tone

repeated.

CALL INDICATIONS

The keys on your phone have light emitting diodes (LEDs). Some of these are

tri-colored LEDs that light green, red or amber (green and red together). Some of

the keys can only light red.

SYSTEM TONES

The system provides several tones to assist you. Some of these tones are

already familiar to you.

Intercom calls, also called internal calls, always appear on your CALL buttons.

They will always light green.You can have up to eight CALL buttons, but at least

two are recommended.

Outside calls appear on individual line keys if they are assigned.When an indi-

vidual line is not assigned to its own key, it will appear on a CALL button.Your

LCD 24B KEYSET LAYOUT

LABELING PROGRAMMABLE KEYS

Insert the end of a paper clip into the notch of the clear cover.

Push the cover sideways. Lift the cover and remove the desig-

nation strip. Label the designation strip. Replace the strip and

cover.

SOFT KEYS Used to

activate features via

the display.

SCROLL KEY Used to

scroll through displays.

32 CHARACTER DISPLAY Two

lines with 16 characters each.

16 PROGRAMMABLE

KEYS

COLORED

WITH

TRI-

LIGHTS

Used for CALL but-

tons, intercom calls,

outside

lines and

many other system

features.

SCROLL

8 PROGRAMMABLE

KEYS WITH RED

LIGHTS Used to call

stations directly, to

indicate busy condi-

tions of other

sta-

tions, for One Touch

dialing and many

other system fea-

tures.

VOL

ABC

JKL

DEF

SPK

HOLD

TRSF

GHI

MNO

WXY

VOLUME

CONTROL

KEYS Used to set inde-

pendent levels for hand-

PRS

TUV

set,

speaker, back-

ANS/

RLS

0OPER

ground music, ring and

page volumes.

SPEAKER For handsfree

MICROPHONE For

operation and ringing.

handsfree operation.

PULLOUT

DIRECTORY TRAY

ANSWER/RELEASE KEY

TRANSFER KEY

HOLD KEY

SPEAKER KEY Used to switch

call to speakerphone.

LCD 12B KEYSET LAYOUT

STD 24B KEYSET LAYOUT

LABELING PROGRAMMABLE KEYS

Insert the end of a paper clip into the notch of the clear cover.

Push the cover sideways. Lift the cover and remove the desig-

nation strip. Label the designation strip. Replace the strip and

cover.

LABELING PROGRAMMABLE KEYS

Insert the end of a paper clip into the notch of the clear cover.

Push the cover sideways. Lift the cover and remove the desig-

nation strip. Label the designation strip. Replace the strip and

cover.

SOFT KEYS Used to

activate features via

the display.

SCROLL KEY Used to

scroll through displays.

32 CHARACTER DISPLAY Two

lines with 16 characters each.

KEYS

COLORED

PROGRAMMABLE

WITH

TRI-

LIGHTS

Used for CALL buttons,

intercom calls, outside

lines and many other sys-

tem features.

PROGRAMMABLE

KEYS

COLORED

Used for CALL but-

tons, intercom calls,

WITH

TRI-

DIGITAL

COMMUNICATION

SYSTEM

LIGHTS

outside

lines and

many other system

features.

PROGRAMMABLE

KEYS WITH RED

LIGHTS Used to call

stations directly, to indi-

cate busy conditions of

other stations, for One

Touch dialing and many

other system features.

SCROLL

6 PROGRAMMABLE

KEYS WITH RED

LIGHTS Used to call

stations directly, to

indicate busy condi-

VOL

tions of other

sta-

ABC

JKL

DEF

tions, for One Touch

dialing and many

other system fea-

tures.

VOLUME CONTROL

KEYS Used to set inde-

pendent levels for hand-

SPK

HOLD

TRSF

GHI

MNO

WXY

VOL

ABC

JKL

DEF

set,

speaker, back-

PRS

TUV

ground music, ring and

page volumes.

SPK

HOLD

TRSF

ANS/

RLS

GHI

MNO

WXY

0OPER

VOLUME

CONTROL

KEYS Used to set inde-

pendent levels for hand-

PRS

TUV

SPEAKER KEY Used

to switch call to

speakerphone.

set,

speaker, back-

ANS/

RLS

0OPER

ground music, ring and

page volumes.

ANSWER/

RELEASE KEY

PULLOUT

DIRECTORY TRAY

HOLD KEY

SPEAKER For handsfree

MICROPHONE For

operation and ringing.

handsfree operation.

PULLOUT

DIRECTORY TRAY

ANSWER/RELEASE KEY

TRANSFER KEY

HOLD KEY

MICROPHONE For

handsfree operation.

TRANSFER KEY

SPEAKER KEY Used to switch

call to speakerphone.

BASIC 12B KEYSET LAYOUT

7B KEYSET LAYOUT

[RELEASE 3 & 4 ONLY]

LABELING PROGRAMMABLE KEYS

Insert the end of a paper clip into the notch of the clear cover.

Push the cover sideways. Lift the cover and remove the desig-

nation strip. Label the designation strip. Replace the strip and

cover.

LABELING PROGRAMMABLE KEYS

Insert the end of a paper clip into the notch of the clear cover.

Push the cover sideways. Lift the cover and remove the desig-

nation strip. Label the designation strip. Replace the strip and

cover.

3 PROGRAMMABLE

KEYS WITH TRI-

COLORED LIGHTS

(1, 2, 3) Used for

CALL buttons, inter-

com calls, outside

lines and many other

system features.

PROGRAMMABLE

WITH TRI-

KEYS

COLORED LIGHTS Used

for CALL buttons,

intercom calls, outside

lines and many other

system features.

DIGITAL

COMMUNICATION

SYSTEM

PROGRAMMABLE

WITH RED

4 PROGRAMMABLE

KEYS WITH RED

LIGHTS (4, 5, 6, 7)

Used to call stations

directly, to indicate

busy conditions of

KEYS

LIGHTS Used to call

stations directly, to

indicate busy conditions

of other stations, for One

Touch dialing and many

other system features.

CALL

FLASH

TRANSFER

HOLD

other

stations, for

VOL

ABC

JKL

DEF

One Touch dialing

and many other sys-

tem features.

VOLUME

MONITOR

SPK

HOLD

TRSF

VOLUME

KEYS Used to set

independent levels for

handset,

background music, ring

and page volumes.

CONTROL

GHI

MNO

WXY

HOLD KEY

PRS

TUV

speaker,

ABC

JKL

DEF

ANS/

RLS

0OPER

GHI

MNO

WXY

MONITOR KEY

SPEAKER KEY Used to

switch call to speaker-

phone.

PRS

TUV

VOLUME CONTROL

KEYS Used to set

independent levels for

0OPER

HOLD KEY

SPEAKER

handset,

background

speaker,

music,

For handsfree operation and

ringing.

ring and page vol-

umes.

PULLOUT

DIRECTORY

TRAY

TRANSFER KEY

PULLOUT

DIRECTORY TRAY

SPEAKER

For ringer and monitor.

MICROPHONE

For handsfree operation.

ANSWER/RELEASE KEY

NOTE: If the Hot Keypad feature has been turned off, you must first lift the

handset or press SPK or the MONITOR key if you are using a 7B phone before

dialing.

OUTSIDE CALLS

RECALL DIAL TONE

MAKING AN OUTSIDE CALL

Press the NEW button to disconnect your existing call, wait for dial tone and

•

Lift the handset and press an idle outside line button, line group button or

dial a line access code to receive dial tone—OR—to use the speakerphone,

press an idle outside line button, line group button or dial a line access code

to receive dial tone through the speaker—OR—press SPK or the MONITOR

key if you are using a 7B phone, receive intercom dial tone and dial a line

access code.

then make a new call on the same line.

NOTE: If this button does not appear on your keyset, the FLASH key may be

programmed to recall dial tone.

SENDING A FLASH

•

Dial the telephone number.

Finish the call by replacing the handset or pressing the ANS/RLS key.

While on an outside call, press the FLASH key to send a flash to the telephone

company.This is required for some custom calling features or CENTREX use.

NOTE: You will receive No More Calls tone when you attempt to make a call

and there is no key available for that line.

BUSY LINE QUEUING WITH CALLBACK

If you receive a busy signal when you are selecting an outside line, this means

that the line or group of lines is busy.

•

If Least Cost Routing is enabled on your phone system, this button may be

labeled LCR or accessed by dialing an access code (usually 9).

If your system is programmed to require an authorization code before mak-

ing a call, dial ✱ plus a valid code before selecting a C.O. line.

If your system is programmed to require an account code before making a

call, press the ACCT button or dial 47 plus a valid code, press the ACCT

button again and then select a C.O. line.

•

Press the CBK key or dial 44.You will hear confirmation tone.

When the line becomes free, the system will call you back.

Lift the handset or press the ANS/RLS key to answer, wait for dial tone and

dial the telephone number or speed dial number again.

NOTES:

For more information on authorization and account codes, see your system

administrator.

1. A callback will be canceled if not answered within 30 seconds. If you have

set a callback, your CBK key will light.

2. If the Hot Keypad feature has been turned off, you must first lift the handset

or press SPK before dialing.

NOTE: If the Hot Keypad feature has been turned off, you must first lift the

handset or press SPK or the MONITOR key if you are using a 7B phone before

dialing.

CANCELING CALLBACK

ANSWERING AN OUTSIDE CALL

A callback will be canceled if not answered within 30 seconds. If you have set a

callback, your CBK key will light.

•

Lift the handset and you are automatically connected to the ringing call.

See Ring Preference under CustomizingYour Keyset—OR—press the ANS/

RLS key to automatically answer on the speakerphone.

Your phone may have a maximum of five callbacks on stations and/or lines set

at a time. To cancel a callback:

NOTE: If a call is flashing at your keyset but not ringing, you must press the

flashing button to answer.

•

Press the CBK key or dial 44.You will hear confirmation tone.

While you are listening to confirmation tone, press the HOLD key.This will

cancel the oldest callback that you have set.

UNIVERSAL ANSWER

Outside lines may be programmed to ring a general alerting device.To answer

calls ringing this device, dial 67 or press the UA key.This device can operate in

the Day or Night mode.

NOTES:

1. If the hot keypad feature is turned off, you must first lift the handset or press

SPK before dialing.

•

Your microphone and speaker are turned on and you can speak handsfree.

For privacy, use the handset. If you are using a 7B phone you must pick up

the handset to speak to the calling party.

To finish the call, replace the handset or press the ANS/RLS or the MONI-

TOR key if you are using a 7B phone.

INTERCOM CALLS

CALLING OTHER STATIONS

•

Dial the extension number or group number.

BUSY STATION CALLBACK

Wait for the party to answer.If you hear a brief tone burst instead of ringback

tone, the station you called is set forVoice Announce or Auto Answer.Begin

speaking immediately after the tone.

Finish the call by replacing the handset or pressing the ANS/RLS or the

MONITOR key if you are using a 7B phone.

When you call another station and receive a busy signal:

•

Press the CBK key or dial 44.

When the busy station becomes free, your keyset will ring.

Lift the handset or press ANS/RLS to call the now idle station.

•

NOTES:

1. If you have a DSS key assigned to an extension or station group, you may

press this key instead of dialing the number. If you are using a 7B set you

must pick up the handset to speak to the calling party.

2. If the Hot Keypad feature has been turned off, you must first lift the handset

or press SPK or the MONITOR key if you are using a 7B phone before you

begin dialing.

NOTES:

1. A callback will be canceled if not answered within 30 seconds. If you have

set a callback, your CBK key will light.

2. If the Hot Keypad feature has been turned off, you must first lift the handset

or press SPK before dialing.

BUSY STATION CAMP-ON

ANSWERING INTERCOM CALLS

When you call another station and receive a busy signal but you do not want to

wait for a callback:

•

When your keyset rings, simply lift the handset—OR—press the ANS/RLS

key to be connected to the calling station. If you are using a 7B phone you

must pick up the handset to speak to the calling party.

•

Press the CAMP key or dial 45.

The called station will receive off-hook ring tone repeated every few seconds

and its first available CALL button will flash green to indicate your call is

waiting.

•

Finish the call by replacing the handset or pressing the ANS/RLS or the

MONITOR key if you are using a 7B phone.

•

Wait for the called party to answer.

The called station must release its first call or place it on hold before answer-

ing your camp-on.

See Ring Preference under CustomizingYour Keyset.

VOICE ANNOUNCE MODE

(INTERCOM CALLS ONLY)

NOTES:

1. If you receive No More Calls tone, that station has no available key to ac-

cept your call. Hang up or leave a message.

2. If the Hot Keypad feature has been turned off, you must first lift the handset

or press SPK before you begin dialing.

When another station calls you, your keyset will sound a brief attention tone and

you will hear the caller’s announcement.

•

Press ANS/RLS to turn on the microphone and speak handsfree—OR— lift

the handset to reply.

To finish the call, replace the handset or press the ANS/RLS key.

CALLING YOUR SYSTEM OPERATOR

•

Dial 0 to call your system operator or group of operators.

If you want to call a specific operator, dial that person’s extension number.

AUTO ANSWER MODE

NOTE: If the Hot Keypad feature has been turned off, you must first lift the

handset or press SPK before you begin dialing.

(INTERCOM CALLS ONLY)

When another station calls you, your keyset will sound a brief attention tone and

then automatically answer the call.

CONSULTATION HOLD

CALL PROCESSING

When you are talking on an outside line and it is necessary to consult with

another extension:

SYSTEM HOLD

•

Press the TRSF key;you will receive transfer dial tone.Your call is placed on

transfer hold.

Dial the extension number.

Consult with the internal party.

•

When you are connected to any call, press HOLD.The call will flash green at

your keyset. If this call appears on a line key at other keysets, it will flash

red at those keysets.

•

Press TRSF to return to the outside party or hang up to transfer the call.

•

To take the caller off hold, press that key and the green flashing light will go

steady green again. Resume the conversation.

NOTE: Repeatedly pressing the TRSF key will toggle between the outside party

and internal extension.

NOTE: While on a call, pressing a line key, route key or flashing CALL button

will automatically put your first call on hold and connect you to the new call. See

Automatic Hold under CustomizingYour Keyset.

RETRIEVING CALLS HELD AT

ANOTHER STATION

EXCLUSIVE HOLD

When a line is on hold and it appears on your keyset, press the line button with

the red flashing light.

To place an outside call on hold at your phone so that other users cannot get it:

•

Press the HOLD button twice. The call will flash green on your keyset and

this line will show a steady red light on other keysets.

To retrieve the call, press the flashing green line button or press the HOLD

button a third time.

When a line is on hold and it does not appear on your keyset, dial 12 plus the

line number or the extension number of the station that placed the call on hold.

NOTE: If the Hot Keypad feature has been turned off, you must first lift the

handset or press the SPK key before you begin dialing.

NOTE: Intercom calls will always be placed on exclusive hold.

REMOTE HOLD

[RELEASE 3 & 4 ONLY]

TRANSFERRING CALLS

When you wish to place a call on hold at another station.Press TRSF and dial the

station number (or press the appropriate DSS key).Press the HOLD key.This will

place the call on system hold on an available CALL button or Line Key at the

remote station and return you to dial tone.

Transfer is used to send any call to another extension in one of two ways.You

can do a screened transfer by informing the other extension who is calling or

you can do a blind transfer without notification.

•

While on a call, press the TRSF key and dial an extension number or group

number.Your call is automatically put on transfer hold.

Press a DSS key or station group key. Your call is automatically put on

transfer hold.

NOTES:

1. If the destination station does not have any free CALL buttons or line keys

you will hear No More Calls tone and must return to the other party by press-

ing the TRSF key (or the RETURN soft key on a display keyset).

2. Intercom calls cannot be remote held.

•

Hang up when you hear ringing (this is an unscreened or blind transfer).

HOLD RECALL

Wait for the called party to answer and advise him/her of the call and hang

up. If the transfer is refused, you will be reconnected to the outside line when

the called station hangs up or you can press TRSF to return to the outside

party.If you wish to send the call to another extension without waiting for the

first station to hang up, simply press another DSS button.

If you leave a call on hold longer than the hold timer, it will recall your station.

The button that the call appears on will have a slow flashing amber light.

•

When your phone rings, lift the handset or press the ANS/RLS key to an-

swer the recall. If you are using a 7B phone you must use the handset to

talk to the calling party.

If you do not answer this recall within a pre-programmed period of time, it

will go to the system operator.

Press the CALL button or C.O. line key to return to the outside party and

begin the transfer process again.

When you are transferring a call to a keyset set for Voice Announce or Auto

Answer, the transferred call will always ring.

CONFERENCE CALLS

You may conference up to five parties (you and four others) in any combination

of outside lines and internal stations in any order.

NOTES:

1. After the inside party answers, you may alternate back and forth between

•

While engaged in a conversation, press the CONF key and receive confer-

ence tone.

Make another call, either intercom or outside, press the CONF key and

receive conference tone.

the parties by pressing the TRSF key.

2. If you receive No More Calls tone, that station has no key available to re-

ceive another call. Press TRSF to return to the other party.

3. You cannot transfer an Intercom call by pressing a DSS key.You must press

the TRSF key and dial the destination extension number.

•

Make another call or press the CONF key to join all parties.

Repeat the last step until all parties are added.

TRANSFER WITH CAMP-ON

NOTE: When attempting to add another party to the conference and you are

not able to reach the desired person, hang up. Simply press the CONF key

again to return to your previous conversation.

When you are transferring a call to another station and you receive a busy

signal, you may camp the call on to this station. Simply hang up when you hear

the busy signal.The called party will be alerted that a call is waiting for them.

To drop a party from your conference call:

NOTE: If you receive No More Calls tone, that station has no key available to

receive another call. Press TRSF to return to the outside caller.

•

Press CONF and dial the extension or line number that is to be dropped.

Press CONF again to reestablish the conference.

NOTE:To leave the conference, hang up. Control is passed to the next internal

station. If there are no internal stations and you wish to leave outside lines

connected together in a trunk to trunk conference, press the CONF key plus the

CALL button that the call appears on or follow the instructions to drop a party

and use your extension number.When they hang up, the lines will release auto-

matically. Press CONF to rejoin a trunk to trunk conference.

TRANSFERTOVOICE MAIL

[RELEASE 3 & 4 ONLY]

This feature is used to send a call directly to a voice mailbox.Your keyset must

have a correctly programmed VT key to accomplish this. To transfer a call di-

rectly to a voice mailbox:

•

While on a call, press the VT key and dial the mailbox number.

Hang up when dialing is completed.

FORWARDING CALLS

You may forward your calls to another station, group of stations or an external

telephone number.Program a destination for the type of forwarding you want as

detailed below. If you have FWD ALL, FWD BUSY and FWD NO ANSWER

keys, press one to turn that forward feature on. A steady red light reminds you

what forward condition is activated.

CALL WAITING

If an outside call has been camped-on to your phone or another station has

camped-on to you:

•

Your keyset will ring and the call that is waiting for you (camped-on) will flash

green.

Press the flashing button to answer; your other call will go on hold automati-

cally if your station has the Automatic Hold feature set. If not, you must

press HOLD and then the flashing button.

You can clear all call forward conditions set at your station by lifting the handset

and dialing 600.

FORWARD ALL CALLS

Finish the first call and hang up; the waiting call will ring.

To forward all your calls under any condition to another station:

•

Lift the handset or press the ANS/RLS key to answer.

•

Dial 601 plus the extension or group number.

Receive confirmation tone and hang up.

NOTE: Intercom calls will not go on Automatic Hold.

NOTES:

1. If the Hot Keypad feature has been turned off, you must first lift the handset

or press SPK before you begin dialing.

If you want a specific extension’s calls forwarded to your phone (Remote Call

Forward):

2. The station that receives a Forwarded All call can transfer the call to the

forwarded station. This is useful when you are expecting an important call

but you do not wish to be disturbed by other calls.

3. When a station user places his/her keyset in Forward All mode and he/she

does not have a FORWARD ALL key, the TRSF key will light to indicate

Forward All has been set and calls to this station have been transferred

elsewhere.

•

Dial 605 plus the desired extension number.

Receive confirmation tone and hang up.

NOTE: If the Hot Keypad feature has been turned off, you must first lift the

handset or press SPK before you begin dialing.

FORWARD BUSY

FORWARD TO AN EXTERNAL NUMBER

To forward calls to another station when you are on the phone:

To forward outside calls to a number outside of your business, you must have a

FWD EXTERNAL button on your keyset.

•

Dial 602 plus the extension or group number.

Receive confirmation tone and hang up.

•

While on-hook, press TRSF and then dial 102.

Dial 6.

Dial the trunk or trunk group access code followed by the telephone number

NOTE: If the Hot Keypad feature has been turned off, you must first lift the

handset or press SPK before you begin dialing.

that you want.

•

Press TRSF to store.

Press FWD EXTERNAL to turn the feature on and press it again to turn the

feature off.

FORWARD NO ANSWER

To forward calls to another station when you do not answer:

NOTES:

•

Dial 603 plus the extension or group number.

Receive confirmation tone and hang up.

1. External Call Forward will cancel all other call forwarding instructions.

2. If the Hot Keypad feature has been turned off, you must first lift the handset

or press SPK or the MONITOR key before you begin dialing.

NOTE: If the Hot Keypad feature has been turned off, you must first lift the

handset or press SPK before you begin dialing.

FORWARD DND

[RELEASE 3 & 4 ONLY]

FORWARD BUSY/NO ANSWER

To forward your phone when you activate DND.

If you have both a Forward on Busy destination and a Forward No Answer

destination programmed, you may set both of these at the same time:

•

Dial 607 plus the extension number or group number.

Receive confirmation tone and hang up.

•

Dial 604.

NOTE:

Receive confirmation tone and hang up.

1. If the Hot Keypad feature has been turned off you must first lift the handset

NOTE: If the Hot Keypad feature has been turned off, you must first lift the

handset or press SPK or the MONITOR key if you are using a 7B phone before

you begin dialing.

or press SPK before you begin dialing.

CALL FORWARD OPTIONS

A display keyset may review or change call forward options and destinations.

Call forward access can be done via the keypad or by accessing the keyset

display features.To review or change call forward options:

FORWARD FOLLOW ME

When you want all calls to your extension forwarded to the extension where you

are now:

•

Press TRSF 102.

•

Dial 605 plus your extension number.

Receive confirmation tone and hang up.

Dial 0-6 to select the forward type (e.g., 1) OR

Press UP or DOWN to select the forward type

Press the right soft key to move the cursor

•

Dial the destination number (e.g., 202)

DIALING FEATURES

Press UP or DOWN to select the destination

Press the right soft key to move the cursor

Dial 1 to set

•

SPEED DIALING

You can dial a preprogrammed telephone number stored in the system-wide

speed dial list of numbers 500–999 or from your personal list of numbers 00–49:

Press UP or DOWN to select YES or NO

Press TRSF to store and exit

•

With the handset on-hook, press the SPD key or dial 16.

Dial the desired speed dial number.

The telephone number is automatically dialed for you.

STATION CALL PICKUP

To pick up (answer) a call ringing at another station, lift the handset and dial 65

plus the extension number of the ringing phone.

NOTE: If the Hot Keypad feature has been turned off, you must first lift the

handset or press SPK or MONITOR before you begin dialing.

NOTE: If the Hot Keypad feature has been turned off, you must first lift the

handset or press SPK or MONITOR before you begin dialing.

PROGRAMMING PERSONAL SPEED

DIAL NUMBERS

GROUP CALL PICKUP

You can program frequently dialed telephone numbers in a personal speed dial

list. A station may be assigned up to fifty numbers, 00–49. See your system

administrator to determine the amount assigned to your station.

To pick up (answer) a call ringing in any pickup group, lift the handset and dial 66

plus the desired group number 01–20 or press the flashing GROUP PICKUP

key if available.

•

While on-hook, press TRSF and then dial 105.

Dial a speed dial number (00–49).

Dial a line or line group access code.

Dial the telephone number to be stored (18 digits maximum). It can include

#, ✱, FLASH and PAUSE.

Press TRSF to store the number.

NOTES:

1. A group pickup key can have an extender for a specific pickup group.

2. If the Hot Keypad feature has been turned off, you must first lift the handset

or press SPK or the MONITOR key if you are using a 7B phone before

dialing the access code.

3. Station and group pickup features cannot be used to answer recalls to a

station, only new ringing calls and operator recalls.

•

NOTE: If the Hot Keypad feature has been turned off, you must first lift the

handset or press SPK or the MONITOR key if you are using a 7B phone before

you begin dialing.

For the purposes of programming speed dial numbers, the programmable keys

in the bottom row are known as A, B, C, D, E and F and are defined below.

•

The A key is not used.

24 BUTTON KEYSET

PROGRAMMABLE KEYS

LAYOUT

12 BUTTON KEYSET

PROGRAMMABLE KEYS

LAYOUT

•

The B key inserts a flash.

The C key inserts a pause.

NOTES:

1. If the Hot Keypad feature has been turned off, you must first lift the handset

or press SPK or MONITOR key if you are using a 7B phone before you begin

dialing.

2. The saved telephone number is stored in memory until you save another.

3. Redial does not apply to intercom calls.

The D key is used for pulse to tone conversion. If your system uses rotary

(or pulse) dialing C.O. lines, pressing D while entering a speed dial number

causes all subsequent digits to be sent as DTMF tones.

The E key is used to hide digits. Display keyset users may want to hide

some speed dial numbers so that they will not show in the display.When you

are entering a telephone number, press E.All subsequent digits will be hid-

den. Press E again to begin displaying digits.

The F key is used to enter a name. See Personal Speed Dial Names under

Display Features.

Use the HOLD key to clear a speed dial number.

•

CHAIN DIALING

You may manually dial additional digits following a speed dial number or chain

as many speed dial numbers together as required:

•

After the first speed number is dialed, press SPD again and dial another

speed number OR manually dial additional digits following a speed dial num-

ber.

ONE TOUCH SPEED DIALING

You may assign any speed dial number to an already existing OneTouch Speed

Dial button for quick and easy dialing of frequently used numbers.

AUTOMATIC REDIAL/RETRY

When you are making an outside call and you receive a busy signal, the system

can automatically redial the number for you. It will automatically redial at a pre-

programmed interval for up to 15 attempts.

•

While on-hook, press TRSF and then dial 107.

Press a OneTouch Speed Dial button.

Dial the speed dial number (00–49 or 500–999) that you want assigned to

this button.

•

When you hear a busy signal, press the RETRY button.

The system will reserve the line and automatically redial the same number

for you.You will hear the call being made through the keyset speaker. The

microphone is muted.

•

Press TRSF to store your selection.

To call this telephone number, just press the OneTouch Speed Dial button.

•

When the called party answers, you must pick up the handset or press ANS

RLS key before you can begin speaking.You must answer within 10 sec-

onds.

NOTE: If the Hot Keypad feature has been turned off, you must first lift the

handset or press SPK or the MONITOR key if you are using a 7B phone before

you begin dialing.

NOTES:

LAST NUMBER REDIAL

1. If you make another call, auto-redial is canceled.

2. To cancel a retry, lift and replace the handset.

To redial the last telephone number you dialed, press the LNR key or dial 19.

NOTES:

PULSE TO TONE CHANGEOVER

1. If the Hot Keypad feature has been turned off, you must first lift the handset

or press SPK or MONITOR before you begin dialing.

2. Redial does not apply to intercom calls.

When making an outside call on a dial pulse line, press #. All digits dialed after

the # with be sent as tones.

DIAL BY VOICE

SAVE NUMBER WITH REDIAL

Dial byVoice is the ability to record a voice pattern into a digital format and store

it to an addressable location.When the Dial by Voice feature is activated, it will

sample, identify, retrieve and process the associated stored data. This latest

technology has been applied to the area of personal speed dialing. It allows the

calling party to speak a name into the handset and have the system place a

call.This feature can be used by all types of stations. NOTE:The Dial by Voice

To save the number you just dialed for later use, press the SNR key before

hanging up.

To redial this saved number at any time, press the SNR key or dial 17.The same

line will be selected for you.

features require optional software and/or hardware. Please see your service and

installation company for details.

PAGING AND MESSAGING

To use Dial by Voice:

•

Change your station passcode (see ChangingYour Passcode).

You must be assigned to a channel of the VDIAL card. Check with your

system administrator or the installation and service company.

Assign personal speed dial numbers (see Programming Personal Speed Dial

Numbers). If you are using a non-display keyset, have your system adminis-

trator program them for you.

MAKING AN INTERNAL PAGE

To make an announcement through the keyset speakers:

•

Lift the handset.

Press the PAGE key or dial 55.

Dial the desired zone number 1, 2, 3 or 4.

RECORDING A DIAL BY VOICE NAME

Dial 0 to page all internal zones.

After the attention tone, make your announcement.

•

Lift the handset.

Press the VREC key or dial 682.

Enter your station passcode.

Enter the personal speed dial bin number, e.g., 05.

After the short tone burst, begin speaking the name into the mouthpiece of

the handset.

•

NOTE: If you have a dedicated page zone key, it is not necessary to press

PAGE and dial a zone number.

MAKING AN EXTERNAL PAGE

To make an announcement through the external paging speakers:

NOTE:Say the name as one word (e.g., John Hannon, pronounced JohnHannon).

Avoid like names such as Ted, Red and Fred.

•

Lift the handset.

Press the PAGE key or dial 55.

Dial the desired zone number 5, 6, 7 or 8.

•

If you are successful, you will hear a short tone burst confirming the name

recording. If you hear error tone, rerecord the name following the above pro-

cedure.

Dial 9 to page all external zones.

After the attention tone, make your announcement.

•

PLACING A DIAL BY VOICE CALL

•

Lift the handset.

NOTE: If you have a dedicated page zone key, it is not necessary to press

PAGE and dial a zone number.

Press the VDIAL key or dial 681.

Speak the desired name into the mouthpiece of the handset.

If you are successful, the call will be placed. If you hear error tone, repeat

the procedure.

ALL PAGE

To page all designated keysets and external speakers at the same time:

POSSIBLE CAUSES FOR DIAL BY

VOICE FAILURE

•

Lift the handset.

Press the PAGE key or dial 55.

Dial ✱ or press the ALL PAGE key.

After the attention tone, make your announcement.

•

The desired name is not recorded.

The personal speed dial bin you have selected is empty.

All trunks or trunk groups are busy.

You are denied access to the dial by voice feature.

Background noise interfered when the name was recorded or when the name

was spoken to place the call.

NOTE: The LED on the PAGE key will only light when an All Page is in progress.

MEET ME PAGE

CANCELING MESSAGES

To cancel a message indication that you left at another station, dial 42 plus the

•

Lift the handset.

extension number of the station at which you left a message.

Press the Meet Me Page (MMPG) key or dial 54.

Dial the desired zone number.

After the attention tone, instruct the paged person to dial 56.

Press WAIT or TRSF.

Remain off-hook until the person dials 56 from any phone.

The paged person will be automatically connected with you.

To cancel all message indications left at your keyset, dial 42 plus your exten-

sion.Your MSG light will go out.

NOTE: If the Hot Keypad feature has been turned off, you must first lift the

handset or press SPK before you begin dialing.

CALL PARK AND PAGE

RETURNING MESSAGES

When you have an outside call for someone who is not at his/her desk, you can

park the call and page the requested party:

•

Press the MSG key or dial 43. The first station that left a message will be

called automatically.If that station does not answer, your MSG light will stay

on.

•

While in conversation, press the PAGE button. The call is automatically

parked at your station.

Dial the desired page zone and announce “park” and your extension number

or the line number.Hang up.

•

Repeat until all messages have been returned in the order received.

Your MSG light will turn off when all messages have been returned.

NOTES:

1. Display keyset users can view message indications and return them in any

order.See Viewing Message Indications under Display Features.

2. If the Hot Keypad feature has been turned off, you must first lift the handset

or press SPK or the MONITOR key if you are using the 7B phone before you

begin dialing.

To retrieve a parked call:

•

Dial 10 plus the number that was announced.If you have a PARK key, press

it and dial the number that was announced.

You will be connected to the parked call.

3. If a message has been left at your keyset by a keyset in Auto Answer, you

must manually cancel the message after it has been returned.

NOTES:

1. If the parked call is not retrieved within a pre-programmed period of time, it

will recall your keyset and have a slow flashing amber light.You cannot park

and page intercom calls.

PROGRAMMED MESSAGES

When you will be away from your phone for any length of time, leave a pro-

grammed station message. Display stations calling you will see this message

and be informed of your status or follow your instructions.

2. If the Hot Keypad feature has been turned off, you must first lift the handset

or press SPK before you begin dialing.

•

Dial 48 plus any of the message codes 01–20 listed on the back of this user

guide.

To cancel this message, dial 48 plus 00.

SETTING A MESSAGE INDICATION

When you are calling another station and no one answers or you receive a busy

signal, you can leave a message indication:

NOTE: If the Hot Keypad feature has been turned off, you must first lift the

handset or press SPK or the MONITOR key.

•

Press the MSG key or dial 43 and receive confirmation tone.

Hang up.The MSG key on the called station will light. Standard telephones

receive special dial tone as a message indication.

You can have multiple programmed message keys and each one can have a

different message code:

NOTES:

1. A station can have up to five message indications.

2. If the Hot Keypad feature has been turned off, you must first lift the handset

or press SPK before you begin dialing.

•

Press any programmed message key.The message is set and the key will

light red. Press the key again to turn off.

Pressing another programmed message key will turn the previous one off

and set a new programmed message.

APPOINTMENT REMINDER/ALARM

CLOCK

CONVENIENCE FEATURES

This feature works like an alarm clock. Use it to remind yourself of an appoint-

ment later in the day (TODAY ONLY) or as a daily reminder every day (DAILY).

You can set up to three alarms. Each one can be either a TODAY ONLY or a

DAILY alarm.

DO NOT DISTURB

Use this feature when you want to block calls to your keyset.

•

While on-hook, press the DND key or dial 401. The DND key flashes to

remind you of this mode.

To cancel DND, press the DND key again or dial 400.The DND light turns off.

You can make calls while in the DND mode.

When the alarm rings, you will hear three short rings repeated three times. Lift

the handset to answer the alarm.If you do not, the alarm will alert you two more

times at five minute intervals.

To set alarms:

NOTES:

1. If the Hot Keypad feature has been turned off, you must first lift the handset

•

Press TRSF and then dial 112.

Dial the alarm number 1, 2 or 3.

Dial the time at which you want the alarm to sound. Enter the time as HHMM

(hours and minutes) using the 24 hour clock.

Dial 0 (NOT SET), 1 (TODAY ONLY) or 2 (DAILY) to select the alarm type.

Press TRSF to save.

or press SPK or the MONITOR key.

2. If you place your keyset in DND mode and you do not have a DND key, your

ANS/RLS key will flash to indicate DND status.

•

ONE TIME DND

If you are on a call and you do not wish to be interrupted while on that call, you

can press the DND key and place your station in Do Not Disturb.When you hang

up at the end of the call, DND will be automatically canceled and your keyset

will be able to receive new calls.This feature requires a DND key.

Repeat for each alarm if needed.

To cancel individual alarms:

•

Press TRSF and then dial 112.

Dial alarm number 1, 2 or 3.

Press the HOLD key.

MUTE

You can mute the handset transmitter or the microphone during any conversa-

tion:

NOTE: Display keysets can show a reminder message. See Alarm Reminder

Messages under Display Features.

•

Press the MUTE key. It will light red.

To resume speaking, press the MUTE button again.The light turns off.

ANSWERING THE DOOR PHONE

When you are programmed to receive calls from a door phone:

BACKGROUND MUSIC

When a music source is supplied, you may listen to music through the speaker

in your keyset:

•

You will receive three short rings repeated.

Lift the handset or press ANS/RLS or the MONITOR key.You are connected

to the door phone.

•

While on-hook, press the HOLD button to hear music.

Press the HOLD button again to turn music off.

•

If an electric door lock release is installed, dial 13 to unlock the door.

CALLING THE DOOR PHONE/ROOM

MONITOR

You can set the level of background music by using the VOL keys while listen-

ing to the music.This does not affect the speakerphone level.

You may call the door phone and listen to what may be happening outside or in

another room.

•

Dial the extension number of the door phone.

You will be connected to the door phone and you can listen or have a conver-

sation.

•

Enter the account code (maximum 12 characters including ✱ and #). Press

the ACCT key again.Your conversation will not be interrupted.

NOTE: If you make an error before you complete the account code, press the

ACCT key twice and redial the correct code. Only the last account code dialed

will be printed.

•

If an electric door lock release is installed, dial 13 to unlock the door.

NOTE: If the Hot Keypad feature has been turned off, you must first lift the

handset or press SPK or the MONITOR key.

LOCKING YOUR KEYSET

EXECUTIVE/SECRETARY HOT LINE

You can lock your keyset to prevent other people from making or receiving calls

with it while you are away.You can unlock it when you return.

If programmed, an executive and a secretary can have a hot line between them.

When the executive station is in the DND mode, all of its calls will ring the

secretary station.

•

While on-hook, press TRSF and then dial 100.

Dial your four digit station passcode.

Dial 1 to lock or 0 to unlock.

•

Either person can press the HOT LINE key to make a voice call to the other

station.

Using the hot line will override DND at the other station.This key will light red

when the other station is in use.

Press TRSF to store your selection.

NOTE: When your keyset is locked, the HOLD key will light.

OFF-HOOK VOICE ANNOUNCE

To transfer a call to a Boss in DND:

Keysets may receive a voice announcement while on another call.The calling

station must have an OHVA key. When you are in DND, you cannot receive

OHVA calls.The OHVA feature will work with intercom and transferred calls.

•

Press the TRSF key followed by the BOSS key.

Wait for the BOSS to answer to announce the call and hang up to complete

the transfer OR

To make an off-hook voice announcement:

•

Hang up to complete a blind transfer after pressing the BOSS key.

•

Dial the extension number or press the DSS key.

When you receive a busy signal, press the OHVA key.

After the attention tone, begin speaking.

Finish the call by replacing the handset or pressing the ANS/RLS or the

MONITOR key if you are using a 7B phone.

GROUP LISTENING

When you are engaged on a call and you are using the handset, you may want

other people to hear the distant party’s voice over the speaker:

•

Press the LISTEN key to turn on the speaker.The microphone is not in use,

so the distant party does not hear other parties present in your office.

Press LISTEN again to turn the speaker off and resume private conversa-

tion.

NOTES:

1. When you are voice announcing to a station close to you, use the handset to

avoid an echo effect.

2. You cannot off-hook voice announce to single line telephones.

Repeat if necessary.

When you receive an off-hook voice announcement, if you are using the hand-

set, you will hear the announcement in the handset receiver.If you are using the

speakerphone, you will hear the announcement over the keyset speaker.In both

cases, you can continue to speak to the original party.

NOTE: Depending on speaker volume and the acoustics of your office, it may

be advisable to turn the group listening feature off before hanging up.This will

eliminate a momentary squeal.

•

Press the flashing CALL button on your keyset.This will place the original

party on hold and allow you to talk to the announcing party.

To return to your first party, press the key corresponding to your original call.

This will disconnect the OHVA call.

ACCOUNT CODES

When equipped with optional equipment, your SAMSUNG DCS system will al-

low calls to be charged to a specific account:

•

During any outside C.O. call, press the account (ACCT) key.

Executive off-hook voice announce allows you to engage in conversation on

your keyset and simultaneously receive and reply handsfree to an OHVA through

your add-on module (AOM). Use caution because the conversation through the

AOM may possibly be heard by the caller on the keyset.When you receive an

executive OHVA through your AOM:

CUSTOMIZINGYOUR KEYSET

AME BGM

•

Reply by speaking in the direction of the microphone in the AOM unit.

Adjust the volume with the VOL keys on the AOM unit.

Press the SPK or the MONITOR key on the AOM to disconnect the an-

nouncing party.

This feature selects whether a station using Answer Machine Emulation will

hear their personal greeting or BGM while callers are listening to the personal

greeting. A BGM source must be selected for this to work. This feature only

applies if there is a CADENCE card installed in the system and your keyset has

a programmed AME key.

NOTE: If the MUTE key on the AOM is lit, you must press the AOM’s SPK key

to answer the OHVA call.

•

While the handset is on-hook, press TRSF and then dial 110.

Press 01 to turn on AME BGM or 00 to turn it off.

Press TRSF to store your selection.

OHVA BLOCK

Your keyset can be programmed with an OHVA Block (BLOCK) key. Pressing

this key will prevent anyone from making an OHVA to you until you press the

button again and cancel the blocking.

AME PASSWORD

This feature allows people using the AME feature to enable password protec-

tion.This will prevent unauthorized people from listening to your messages be-

ing left.The passcode is the same as your station passcode.This feature only

applies if there is a CADENCE card installed in the system and your keyset has

a programmed AME key.

OHVA REJECT

Your keyset can be programmed with an OHVA Reject (REJECT) key.Pressing

this key while receiving an OHVA call will disconnect the voice announcing

party and return you to your original call.

•

With the handset on-hook, press TRSF and then dial 110.

Dial 11 to turn on AME BGM or 10 to turn it off.

Press TRSF to store your selection.

IN GROUP/OUT OF GROUP

If your keyset is assigned to a station ring group, you can remove your keyset

from the group and then put it back in.While you are out of the group, you can

receive calls to your extension number but not calls to the group number. If you

have an IN/OUT key:

SELECT RING TONE

Each keyset user can select any one of eight ring frequencies:

•

While on-hook, press TRSF and then dial 111.

Dial 1–8 or press the UP and DOWN keys to hear each tone.

When you hear the tone that you prefer, press TRSF to save it.

•

Press the IN/OUT key. It will light red when your keyset is in the group.

Press the IN/OUT key again to exit the group and turn the light off. Repeat

as necessary.

CHANGEYOUR PASSCODE

If you do not have an IN/OUT key:

From the factory, your station passcode is 1234.You can change your station

passcode whenever you desire.

•

Dial 53 plus the group number plus 0 to exit the group or 1 to enter the group.

Repeat as necessary.

•

While on-hook, press TRSF and then dial 101.

Dial your old passcode.

Dial a new passcode (must be four characters).You can use 0–9.

Redial the new passcode to verify. If successful, you will hear two beeps.

Four beeps indicate an incorrect code. Reenter the code again.

Press TRSF to store the new passcode.

NOTE: If the Hot Keypad feature has been turned off, you must first lift the

handset or press SPK or the MONITOR key.

The IN/OUT key can include an extender to indicate the specific group that this

key will affect.This means that if you are in multiple groups, you can decide for

which groups you will receive calls.

•

SET ANSWER MODE

HOT KEYPAD

You can receive internal calls in one of three modes (see Answering Intercom

Calls under Intercom Calls for descriptions):

On the DCS, your keyset’s keypad can be made “live” or “hot” so that it is not

necessary to lift the handset or press SPK or the MONITOR key before you

begin dialing. Calls can be made and features activated by simply dialing the

C.O.line number, trunk group access code, intercom number or feature access

code. To activate this feature:

•

While on-hook, press TRSF and then dial 103.

Dial 0 for Ringing, 1 for Auto Answer or 2 for Voice Announce.

Press TRSF to store your selection.

•

With the handset on-hook, press TRSF and then dial 110.

Dial 51 to turn the Hot Keypad on or 50 to turn it off.

Press TRSF to store your selection.

NOTE: When your keyset is programmed for Auto Answer and you have For-

ward No Answer (FNA) turned on, you must answer screened transfers by press-

ing ANS/RLS or the MONITOR key if you are using a 7B phone before your FNA

timer expires or the call will forward.

KEY CONFIRMATION TONE

AUTOMATIC HOLD

You can hear a short beep (confirmation tone) each time you press a button on

the dial pad.This tone can be turned on or off.

While on an outside call, pressing a line key, route key or a flashing CALL

button will automatically put your call on hold and connect you to the next call.

This feature can be turned on or off at your keyset.

•

While on-hook, press TRSF and then dial 110.

Dial 60 to turn tones off or 61 to turn tones on.

Press TRSF to store your selection.

•

With the handset on-hook, press TRSF and then dial 110.

Dial 21 to turn Automatic Hold on or 20 to turn it off.

Press TRSF to store your selection.

REJOINING A PAGE

NOTE:Intercom calls can be automatically put on hold by pressing TRSF.

This feature allows you to hear the remaining portion of an ongoing internal page

after you return your keyset to idle.To enable this feature:

HEADSET OPERATION

•

With the handset on-hook, press TRSF and then dial 110.

Dial 71 to turn this feature on or 70 to turn it off.

Press TRSF to store your selection.

Keyset users can switch between headset mode and handset mode.When us-

ing headset mode, press the ANS/RLS or the MONITOR key if you are using a

7B phone to answer and release calls.

•

With the handset on-hook, press TRSF and then dial 110.

Dial 41 to use the headset or 40 to use the handset.

Press TRSF to store your selection.

RING PREFERENCE

This feature automatically answers ringing calls when you lift the handset or

press the ANS/RLS or the MONITOR key if you are using a 7B phone. This

method will always answer calls in the order they arrived at your keyset.When

you turn ring preference off, you must press the flashing button to answer a call,

allowing you to answer calls in the order you choose.

Your keyset may be equipped with a Headset mode key. If it is so equipped

pressing this key while the light is out will cause the keyset to enter headset

mode and the light will illuminate to indicate this. Pressing the key while the light

is lit will cause the keyset to return to handset mode and the light will go out.

[RELEASE 3 & 4 ONLY]

•

With the handset on-hook, press TRSF and then dial 110.

Dial 81 to turn ring preference on or 80 to turn it off.

Press TRSF to store your selection.

DIAL BY DIRECTORY

DISPLAY FEATURES

Each station or speed dial number can have an associated directory name. A

station or speed dial number can be selected by scrolling alphabetically through

a directory name list.This on-line “phone book” allows the user to look up and

dial any station or speed dial number in seconds.

INTERACTIVE DISPLAY KEYS

The three keys below the display are substitutes for dedicated feature keys and

access codes. Pressing one of these keys has the same effect as pressing a

programmable key. These keys are called soft keys as their functions are not

fixed.They change to present you with the best options for that call condition.

The use of soft keys allows the programmable keys to be used for more DSS

and speed dial keys.

•

Press the DIR key (DIRECTORY).

Select the directory you wish to use: PERS (personal speed dial numbers),

SYS (system speed dial numbers) or STN (station names).

Dial the key on the keypad that corresponds to the first letter of the name

you wish to search for.

•

Use the UP and DOWN arrows to scroll through the names.

Press the DIAL soft key to dial the number.

The SCROLL key is used to display options available to the user at a particular

time or during a specific procedure. Press this key once while in the idle state to

view the three main categories available.

NOTE:A DIR key can have an extender to take you directly to one of the above

lists.

201: STN NAME

CALL OTHER ANS

CALL PROGRESS DISPLAYS

ANSWER: Guides you through the options to answer calls.

OTHER:Guides you through features other than making or answering calls.

CALL: Guides you through the options to make a call.

During everyday call handling, your keyset display will provide information that

is helpful and in some cases invaluable. Displays like [CALL FROM 203],

[TRANSFERTO 202], [701:RINGING], [TRANSFER FM 203], [708 busy], [Camp

on to 204], [Recall from 204], [Call for 501], [message frm 204] and [FWD ALL

to 204] keep you informed of what is happening and where you are. In some

conditions you are prompted to take an action and in other cases you receive

directory information.

Select one of the main categories: CALL, OTHER or ANS (ANSWER). Press

the SCROLL key to display additional options available under each of the three

main categories.The symbol á displayed as the last character on the lower line

of the display indicates that there are additional options. Press the SCROLL

key to display these additional options.

DISPLAY NUMBER DIALED

Display keysets begin showing digits as they are dialed. They will stay in the

display until the call duration timer comes on automatically or the TIMER button

is pressed. If the call duration timer is not used, the number dialed will be dis-

played until the call is released, transferred or put on hold.

User instructions will be displayed in lower case letters. Options assigned to

soft keys will be in upper case letters.

DIRECTORY INFORMATION

An 11 character directory name can be assigned to each extension number.

Display keyset users can view the name of the called or calling station before

answering.

CALL DURATION TIMER

The system can be set to automatically time outside calls. A few seconds after

you dial a telephone number, the timer appears in the display.It appears imme-

diately for incoming calls. The call timer continues for the duration of the call.

Call duration times are displayed in minutes and seconds. If a call lasts longer

than 60 minutes, the timer restarts.

Each outside line can have an 11 character directory name. Incoming calls can

be easily identified and answered with different greetings.

Outside and internal calls ringing to a station group will display [CALL FOR xxx]

where xxx is the station group number.This allows you to answer calls directed

to you differently than calls directed to your group.

You can press the TIMER key to manually begin timing a call. Press it again to

stop timing. If you press it while the automatic timer is on, the call duration time

is restarted.

COUNT

DIAL 0

DIAL 1

DIAL 2

DIAL 3

DIAL 4

DIAL 5

DIAL 6

DIAL 7

DIAL 8

DIAL 9

AUTO TIMER

)

Display keyset users may have the timer automatically start when they answer

incoming calls or after a short delay on an outgoing call.

space

•

With the handset on-hook, press TRSF and then dial 110.

Dial 31 to turn the auto timer on or 30 to turn it off.

Press TRSF to store your selection.

TIMER FUNCTION

✱

(

Display keyset users may use this feature as a simple stopwatch.

•

When the keyset is idle, press the TIMER button to start timing.

Press the TIMER button again to stop timing.

Read the elapsed time in the display.

Lift the handset and replace it.The display will return to date and time.

DIAL ✱

[

]

✱

VIEWING MESSAGE INDICATIONS

You can view all of your message indications before you return them:

NOTE: When the character you want appears on the same dial pad key as the

previous character, press UP to move the cursor one space to the right.

•

With the handset on-hook, press the MSG key with the red flashing light.

The first station that left a message indication will be displayed.

Press the UP and DOWN arrows to scroll through the stations that left mes-

sage indications. Use the soft keys to reply, clear or advance to the next

message.

To cancel an individual alarm and reminder message:

•

Press TRSF and then dial 112.

Dial alarm number 1, 2 or 3.

Press the HOLD key.

•

Press the ANS/RLS key to return your keyset to the idle condition.

Press the TRSF key.

ALARM REMINDER MESSAGES

PERSONAL SPEED DIAL NAMES

When you use the alarm/appointment reminder feature, you create a 16 charac-

ter reminder message.When the alarm rings, your message will appear instead

of [ALARM REMINDER].To program reminder messages:

Each personal speed dial number can have an 11 character name assigned to

it.This name is used to select the speed dial bin when you are dialing by direc-

tory.

•

Press TRSF and then dial 116.

Dial the alarm number 1, 2 or 3.

Dial the time you want the alarm to go off. Enter the time as HHMM (hours

•

Press TRSF and then dial 106.

Dial the speed dial bin number 00–49.

Write your message using the procedure described in Alarm Reminder Mes-

sages.

and minutes) using the 24 hour clock.

•

Dial 0 (NOT SET), 1 (TODAY) or 2 (DAILY) to select the alarm type.

Write your message using the dial pad keys. Each press of a key selects a

character. Pressing the next key moves the cursor to the next position. For

example, if your message is “TAKE MEDICATION,” press 8 once to get the

letter “T.”Press 2 once to get “A.”Press 5 twice to get “K.”Continue selecting

characters from the following table to complete your message.

Press the TRSF key to store the alarm and reminder message.

Repeat for each alarm if needed.

•

Press the TRSF key to store the speed dial name.

Repeat for each speed dial bin if necessary.

STATION NAMES

•

You can assign an 11 character name to your keyset.This allows other display

keyset users to call you using the directory dial feature.

To program a station name:

The DCS system can handle both types of Caller ID; in fact, in the case of

number only delivery, the system can be programmed to insert a name for a

specific telephone number (up to a maximum of 250 numbers).

However, even though you are paying to receive Caller ID information, there are

some circumstances that mean you will not receive this information.The three

most common reasons are listed below along with the display information that

the DCS will provide.

•

Press TRSF and then dial 104.

Enter the 11 character name using the procedure described in Alarm Re-

minder Messages.

•

Press TRSF to store the name.

MANAGING KEY ASSIGNMENTS

You can view your key assignments and add extenders to some of your pro-

grammable keys for easy one touch operation of frequently used features.

PRIVATE

The caller does not wish his/her name or number to be

revealed to you.This type of call can be stopped at the

telephone company by dialing an access code on your

outside lines. This will redirect these PRIVATE calls to

an announcement that states that you do not wish to

receive calls that have had Caller ID blocked.The code

to block these calls can usually be found in the front

section of the telephone directory.

An extender is a number that makes an otherwise general key very specific.

Adding the digit “4” to a PAGE key defines this key for paging zone four. Adding

“225” to a different pickup key will define this key as pickup for extension 225

only.The key must already be assigned by the installing technician.

•

While on-hook, press TRSF and then dial 107.

Use the VOL keys to scroll through all of your programmable keys OR

Press the programmable key to which you want to add the extender.

When you reach a key listed below, dial the corresponding extender.

Press TRSF to store and exit programming.

OUT OF AREA

The caller is calling from an area that cannot provide

Caller ID information (for example, international calls) or

he/she is calling from a type of circuit that cannot pro-

vide Caller ID information, for example, some outbound

WATS lines.

•

KEY

DESCRIPTION

EXTENDER

BOSS .............. Boss/Secretary ................1–4

PAYPHONE

The caller is calling from a coin-operated telephone.The

telephone company will send this information as there

are no directory listings for pay phones.The number will

be delivered as usual.

DP ................... Direct Pickup....................Extension or station group number

DS ................... Direct Station ...................Any extension number

FWRD .............. Call Forwarding.................0–6

GPIK................ Group Pick-Up..................01–20

IG .................... In/Out of Group ................Any group you are part of 500–529

MMPG ............. Meet Me Page ..................0–9, ✱

PSMG.............. Programmed Message .....01–20

INVALID CID INFO

[RELEASE 4 ONLY] CID information is received from the Central Office.

This is a message that will be displayed when corrupted

PAGE ............... Page.................................0–9, ✱

NO CID RECEIVED This is a message that will be displayed when the CID

[RELEASE 4 ONLY] information is not received from the telephone company.

SG ................... Station Group ...................500–529

SPD ................. Speed Dialing ...................00–49, 500–999

DIR .................. Directory ..........................PERS (1), SYS (2) or STN (3)

VT.................... Voice Mail Transfer ...........Voice Mail Group (501–529)

[RELEASE 3 & 4 ONLY]

NO CID DSP

Caller ID Digital Signal Processors (CIDDSP’s) are

[RELEASE 4 ONLY] resources in the DCS to receive and translate the CID

data. If there are no CIDDSPs available at the time a call

comes in, this is the message you will see on your dis-

play. In the unlikely event that [NO CID DSP] consis-

tently appears consult with your service company.

NOTE:Confirm that the cursor is placed correctly before you enter the extender.

WHAT IS CALLER ID?

Caller ID is the name given to the telephone company-provided feature that

delivers the telephone number and sometimes the name of the person calling

your phone.There are two types of Caller ID;the first delivers the calling party’s

telephone number only and the second (sometimes referred to as “Deluxe” Caller

ID) delivers both the calling party’s telephone number and name as listed in the

telephone directory.

NOTE:The Caller ID features require optional software and/or hardware.Please

see your service and installation company for details.

WHAT IS ANI?

REDIALING A SAVED CID/ANI NUMBER

ANI (Automatic Number Identification) is a feature offered by some telephone

service providers that provides the calling party’s telephone number.This ser-

vice is only available on E&M Tie Lines on a T1, digital trunk. ANI is similar to

Caller Identification (CID) but the format and information of the calling person is

different.CID uses FSK signalling and ANI uses DTMF signalling.Usually, with

ANI, a calling party’s identity is the Listed Directory Number (LDN) unless a

separate bill-to-number has been specified, (in which case the bill-to-number

will be sent). Along with the ANI digits you also receive DNIS digits with a

separator digit.The DNIS digits are used to tell the SAMSUNG DCS where to

route the call. Note that ANI does not provide calling party NAME, only the

number.The DCS system can provide calling number to name translation table.

To redial a number that has been saved, press the SAVE key or dial 17.

NOTES:

1. Your telephone system must have LCR correctly programmed to redial the

saved number.

2. If the Hot Keypad feature has been turned off, you must first lift the handset

or press SPK before you begin dialing.

STORING A CID/ANI NUMBER

At any time during an incoming call that provides CID information, you may

save the CID number as a speed dial number in your personal speed dial list.To

store a Caller ID number in a personal speed dial bin:

SELECTING YOUR CALLER ID/ANI

DISPLAY

•

Press the STORE key.The system displays the speed dial bin in which the

number was stored OR

Press the CID key and then press the SCROLL key.

Press the STORE soft key.

•

You can decide if you want to see the CID/ANI name or CID/ANI number in the

display. Regardless of which one is selected, you can press the NND key to

view the other pieces of CID/ANI information. To select the type of Caller ID

information you wish to view first:

The system displays the speed dial bin in which the number was stored.

NOTE:Your telephone system must have LCR correctly programmed to redial

the saved number. If LCR is not being used on your system, you will not be

allowed to STORE CID numbers.

•

With the handset on-hook, press TRSF and then dial 119.

Dial 0 for CID options or 1 for ANI options. [RELEASE 4 ONLY]

Dial 0 if you do not wish to view CID/ANI information, 1 to view the NUMBER

first or 2 to view the NAME first.

INQUIRE CID/ANI PARK/HOLD INFO

•

Press TRSF to exit and store your selection.

If you are informed that an incoming call is on hold or has been parked for you,

you may view the Caller ID information before you retrieve the call. This may

influence how you choose to handle the call.

VIEWING THE NEXT CID/ANI CALL

In the event that you have a call waiting or a camped-on call at your keyset, you

can press the NEXT key to display the Caller ID information associated with the

call in queue at your keyset. Either the CID name or CID number will show in the

display depending on your Name/Number selection.

From an idle keyset:

•

Press the INQUIRE key.

Press the CID key and then the INQUIRE soft key.

Dial the trunk number.

You may now answer the call by pressing ANS.

To view Caller ID information for calls that have been camped-on to your keyset,

press the NEXT key. If your keyset does not have a NEXT key, press the CID

key and then the NEXT soft key.

•

You may use NND to view more information about this call.

You can return to the idle condition by pressing IGNORE.

SAVING THE CID/ANI NUMBER

At any time during an incoming call that provides CID information, you may

press the SAVE key to save the CID number. If your keyset does not have a

SAVE key, press the CID key, the SCROLL key and then the SAVE soft key.

The system must be using LCR to dial the saved number.

If you are on a call:

•

Press the INQUIRE key.Your existing call will go on hold OR

Press the CID key and then the INQUIRE soft key to place the first call on

hold.

•

Dial the trunk number.

You may now answer the call by pressing ANS.

You may use NND to view more information about this call.

You can return to the idle condition by pressing IGNORE.

ADD-ON MODULE

WITH KEYSET

The add-on module (AOM) is used when you need more programmable keys or

executive off-hook voice announce (OHVA).The extra programmable keys are

used exactly as are the ones on your keyset. Make them DSS/BLF keys, C.O.

line keys, OneTouch Speed Dial buttons or any combination of these and other

feature keys. A maximum of two AOMs can be added to any keyset.

NOTES:

1. If you are on an intercom call or you have Automatic Hold turned off, you

must finish the existing call or place it on hold before inquiring.

2. If you inquire about an outgoing call, you will receive a [call no longer avail-

able] display.

The UP and DOWN arrow keys are used to adjust the speaker level for execu-

tive off-hook voice announce. The MUTE key is used to mute the microphone

during an Executive OHVA.The SPK key has no function in this arrangement.

Use the SPK key on your keyset when instructed throughout this user guide.

REVIEWING PAST CID/ANI CALLS

This feature allows you to review CID information for calls sent to your keyset.

This list can contain 10–50 calls in a first-in, first-out basis. The list includes

calls that you answered and calls that rang your keyset but that you did not

answer. When reviewing this list, you can press one button to dial the person

back.The system must be using LCR to dial the stored number.To access the

CID information stored in your REVIEW list:

WITHOUT KEYSET

This 32 button AOM can be used by itself (stand-alone) for basic internal com-

munications when a handset and dial pad are not required.

•

Press the REVIEW key OR

Press the CID key and then press the REVIEW soft key.

If you have entries in your review list, the oldest call will be shown first.

You can now CLEAR this entry.

Assign these keys as feature keys, DSS/BLF keys or One Touch Speed Dial

buttons.

•

In the Auto Answer mode, use the AOM as a room monitor or intercom box.This

allows use of the four feature keys at the bottom: VOL UP/DOWN, MUTE and

SPK.

Use NND to view more information about this call.

Press DIAL to call this person back.

Press SCROLL and then press STORE to save this number in a personal

64 BUTTON MODULE

speed dial bin.

NOTES:

WITH KEYSET [RELEASE 3.3 & 4 ONLY]

1. Each keyset defaults with ten review bins. Please see your system adminis-

trator to determine the number of bins assigned to your keyset.

2. Your system must have LCR correctly programmed to allow you to DIAL

numbers from the review list or to STORE entries from the review list.

The 64 button module is used when you need more programmable keys added

to your keyset.The 64 red LED’s provide visual indication of calls and features.

The extra programmable keys are used exactly like the ones on your keyset.

Make them DSS/BLF keys or feature keys. As a DSS/BLF the size of the 64

button module allows for greater call status and faster call processing.The 64

button module does not support executive off-hook voice announce (OHVA)

and does not have a microphone. A maximum of two 64 button modules can be

assigned to any keyset.

LCR WITH CLEAR

When you are making an outside call using LCR and dial an incorrect digit, you

can press the CLEAR soft key to reenter the telephone number.You do not need

to redial 9 to reaccess LCR.

PERSONAL SPEED DIAL NUMBERS

CODE

NAME

TELEPHONE NUMBER

CODE

NAME

TELEPHONE NUMBER

_________________________ _________________________

SYSTEM ACCESS CODES

N O T E S

LINE GROUPS

PROGRAMMED MESSAGES

LOCAL/LCR

IN A MEETING

OUT ON A CALL

_____________________________

OUT TO LUNCH

LEAVE A MESSAGE

PAGE ME

OUT OF TOWN

IN TOMORROW

RETURN AFTERNOON

ON VACATION

GONE HOME

_____________________________

STATION GROUPS

501

502

503

504

_____________________________

PAGING ZONES - Dial 55 plus

✱

ALL INTERNAL ZONES

_____________________________

ALL EXTERNAL ZONES

ALL PAGE

FEATURE ACCESS CODES

10 + xxx PICK UP A PARKED CALL

12 + xxx PICK UP A HELD CALL

53 + group

54 + zone

# + 0

# + 1

MEET ME PAGE

OUT OF GROUP

IN GROUP

DOOR LOCK RELEASE

16 + xxx SPEED DIALING

MEET ME ANSWER

400

401

SAVE AND REDIAL NUMBER

RECALL

LAST NUMBER REDIAL

CANCEL DO NOT DISTURB

SET DO NOT DISTURB

600

CANCEL ALL CALL FORWARD

SET FORWARD ALL CALLS

SET FORWARD BUSY

SET FORWARD NO ANSWER

SET FWD BUSY/NO ANSWER

SET FORWARD FOLLOW ME

SET FORWARD DND

PICK UP RINGING EXTENSION

PICKUP GROUP

UNIVERSAL ANSWER

DIAL BY VOICE

601 + xxx

602 + xxx

603 + xxx

604 + xxx

605 + xxx

607 + xxx

65 + xxx

66 + xx

42 + xxx CANCEL MESSAGE YOU LEFT

RETURN MESSAGE

CALLBACK

BUSY STATION CAMP-ON

CONFERENCE

ACCOUNT CODE

681

48 + xxx SET PROGRAMMED MSG

682

✱

RECORD DIAL BY VOICE

AUTHORIZATION CODE

48 + 00

CANCEL PROGRAMMED MSG

SEND FLASH TO C.O. OR PBX

UG-DCS-KEY-08 11/99

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